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BlackBerry users face of woe

on October 29, 2011

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OTTAWA: BlackBerry users in North America experienced outages in key functions Wednesday, Research In Motion (RIM) confirmed after similar problems were reported this week throughout the rest of the world.

The glitches that impaired messaging, emails and Internet browsing in Europe, the Middle East and Africa on Monday had spread to India and South America on Tuesday and now to Canada and the United States.

"BlackBerry subscribers in the Americas may be experiencing intermittent service delays this morning," said the Canada-based company that makes the smartphone.

"We are working to resolve the situation as quickly as possible and we apologize to our customers for any inconvenience. We will provide a further update as soon as more information is available."

RIM had announced late Monday that it had fixed the problem, after users in Europe, the Middle East and Africa reported not being able to receive or send email, use instant messaging or browse the Internet -- though the problems did not appear to be the same for each user, or affect all users.

Then on Tuesday, customers began posting messages online saying BlackBerry services were down again. RIM again confirmed the outage.

It said its BlackBerry messaging and Internet browsing delays were caused by "a core switch failure within RIM's infrastructure" and the breakdown of a backup switch. "As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service as quickly as possible," RIM said a statement.

RIM has 70 million BlackBerry subscribers worldwide.

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